Privacy
policy
1.
INTRODUCTION
Now
Games Universe (collectively,
“us”, “our” or “we”) develop and publish games for mobile
devices. This Privacy Policy (this “Policy”) describes the ways
we collect, store, use, and disclose the information, including
personal information, and data that our users (“users” or “you”)
provide or we collect. Additionally, this Policy describes your
rights and choices concerning your information.
Please note that
the scope of this Policy is limited to information and data collected
or received by Now Games Universe through your use of the Services.
Now Games Universe is not responsible for the actions of individuals
not related to Now Games Universe or third-party companies, the
content of their sites, the use of information or data you provide to
them, or any products or services they may offer.
2.
INFORMATION AND DATA WE COLLECT FROM YOU AND HOW WE COLLECT IT
When
you use our Services, you may give us your contact information
directly on our website, generally your name and email
address.
Registration
Information
We
may also offer you the option to complete a user profile (“Account”)
that is visible to other Now Games Universe users. If you create an
Account, you may provide us your name, a username, e-mail address, a
password and other information that helps us confirm that it is you
accessing your Account. We may do this through in-game dialog boxes,
which you may choose to skip. Your Account may be used to publicly
identify you as part of social features of the Services, which may
include user-to-user interaction, chat or messaging functionality,
public leaderboards, head-to-head competition, and other similar
features. The Now Games Universe username will be public and will be
shown to other users, but will only permit access to information that
is considered public or that you have designated as public in your
user profile settings.
Payment
Information
When
you order any goods or service through our Services, including any
virtual currency or virtual goods, our payment processing service
provider will collect your name, phone number, e-mail address,
mailing address, billing address, and complete credit card
information that enables them to receive your payment. Our payment
processing service provider may also retain this information to
enable you to purchase additional items through our Services without
having to re-enter it each time. Please note that purchases from
third parties may also be subject to additional policies.
Information
collected by Customer Support
When
you ask for assistance from our Customer Support team, we will
collect and store the contact information you provide (generally your
name and email address), information about your game-play or activity
on the Services, and your user name or ID number. We will also store
the correspondence and any information contained within.
Technical
and Usage Information
When
you access our Services, we may collect (I) certain technical
information about your mobile device or computer system, including IP
Address, mobile device ID (IDFA, Google Advertising ID or other
identifiers), and the version of your operating system; and (II)
usage statistics about your interactions with the Services. In
certain Services we will create and assign to your device an
identifier that is similar to an account number. We may collect the
name you have associated with your device, device type, telephone
number, country, and any other information you choose to provide,
such as username, character name, or email address. We may also
access your contacts to enable you to invite friends to join you in
the Services. This information is typically collected through the use
of third-party mobile device software development kits. We may
occasionally send you push notifications through our Services to send
you game updates, high scores and other service-related notifications
that may be of importance to you. You may at any time opt-out from
receiving these types of communications by turning them off at the
device level through your settings.
3.
HOW WE USE YOUR INFORMATION
Now
Games Universe primary goals in using your information are to create
your account, provide Services to you, troubleshoot, improve and
optimize our Services for you, contact you, conduct research and
create reports for internal use. We use information collected through
our Service for purposes described in this Policy or disclosed to you
in connection with our Service. For example, we may use your
information to:
Create accounts and allow you to use our Services
Identify and suggest connections with other Now Games Universe users
Operate and improve our Services
Understand you and your preferences to enhance your experience and enjoyment using our Services
Respond to your comments and questions and provide customer service
Provide services you request
Deliver advertising and marketing and promotional information to you
Send you related information, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages
Communicate with you about your game studio’s registration on our website, or about promotions, contests, rewards, upcoming events, and other news about products and services offered by Now Games Universe and our selected partners
Conduct and administer contests promoted by Now Games Universe;
Enable you to communicate with other users
Link or combine it with other information we get from third parties, to help understand your preferences and provide you with better services
Use
of Your Information by others
Third
Party Services. We may provide your information to third party
companies to perform certain services, including but not limited to
hosting services, payment processing, analytics, customer service and
to assist us in our marketing efforts. Where we share your
information with third-party service providers and business partners,
we ensure that we have appropriate agreements in place to protect
your information as required by applicable data protection
laws.
Advertising. To the extent we display advertising in our
Services, we may allow advertising networks of our affiliates and
partner networks to collect information about your mobile device to
enable them to serve targeted ads to you. Such mobile device data
includes the following:
Device make, model and operating system
Device properties related to screen size & orientation, audio volume and battery
Carrier
Operating system
Name and properties of mobile application through which a consumer interacts with the Services
Country, time zone and locale settings (country and preferred language)
Network connection type and speed
IP Address
Internet browser user-agent used to access the Services
Advertising ID (IDFA on iOS devices and GAID on Android devices)
A
list of these advertising partners and their privacy policies is
available here.
The privacy policies of our partners may include additional terms and
disclosures regarding their data collection and use practices. We
encourage you to check those privacy policies to learn more about
their data collection and use practices.
You may also limit data
collection by third parties by using your mobile device settings.
Please note that electing to opt-out will not stop advertising from
appearing in your browser or applications. It may make the ads you
see less relevant to your interests. Additionally, please note that
if you use a different browser or erase cookies from your browser, or
use a different mobile device, you may need to renew your opt-out
choices.
4.
HOW WE MAY DISCLOSE YOUR INFORMATION TO THIRD PARTIES
Now
Games Universe does not share your personal information except as
approved by you or as described herein.
We may share information
we collect or derive with third parties for the following purposes:
With service providers that perform services on our behalf
With our affiliates
For analytics and research purposes
When we have a good faith belief that we have to disclose the information in response to lawful requests by public authorities, including law enforcement or legal process purposes
To satisfy any applicable laws or regulations
When we believe in our sole discretion that our Services are being used in committing a crime, including to report such criminal activity or to share information with other companies and organizations for the purposes of fraud protection, credit risk reduction, and other security precautions
To protect our or a third party’s legal rights, investigate fraud, or to defend against a legal claim
As part of a business transfer such as a merger, acquisition, or at bankruptcy
We may share aggregate or anonymous information about you with advertisers, publishers, business partners, sponsors, and other third parties and
We may use analytics services provided by third parties, including Google Analytics. These service providers may use cookies to collect information about your online activities across this and other sites over time for non-advertising purposes. To learn more about how Google analytics collects and processes data and the choices Google may offer to control these activities, you may visit https://www.google.com/intl/en/policies/privacy/partners/.
5.
SPECIFIC PROVISIONS FOR EU INDIVIDUALS
Accessing
and Correcting Your Personal Information. At any time, you may
contact Now Games Universe at the address provided in the “Contact
Now Games Universe” section herein and request to access the
personal data that Now Games Universe holds about you. Now Games
Universe may need to ask you to provide certain information to make
sure you are who you claim to be. If you find the information on your
account is not accurate, complete or updated, then please provide Now
Games Universe with the necessary information to correct
it.
Withdrawing Your Consent. Contact us if you would like to
withdraw your consent to the processing of your personal data.
Exercising this right will not affect the lawfulness of processing
based on consent before withdrawal.
Erasing or Restricting
Access to Your Information. You may request to delete or restrict
access to your personal data. We may postpone or deny your request if
your personal data is in current use for providing Services or for
other legitimate purposes, in which case we will let you know if we
are unable to do so and why.
Transferring your Personal Data
(Otherwise known as Your Right to Data Portability). You have the
right to receive your personal data that you have provided us in a
structured, commonly used and machine readable format and the right
to transmit that data to another party of your choice, where
technically feasible. However, this right shall not apply where it
would adversely affect the rights and freedoms of others.
Right
to Make Complaint: if you consider that our processing of your
personal data infringes data protection laws, you have a legal right
to lodge a complaint with a supervisory authority responsible for
data protection. You may do so in the EU member state of your
habitual residence, your place of work or the place of the alleged
infringement.
6.
SECURITY SAFEGUARDS
Now
Games Universe takes reasonable measures to protect your information
from unauthorized access or against loss, misuse or alteration by
third parties. Although we make good faith efforts to store the
information collected on the Services in a secure operating
environment that is not available to the public, we cannot guarantee
the absolute security of that information during its transmission or
its storage on our systems. Further, while we attempt to ensure the
integrity and security of our network and systems, we cannot
guarantee that our security measures will prevent third-party
“hackers” from illegally obtaining access to this information. We
do not warrant or represent that your information will be protected
against, loss, misuse, or alteration by third parties. No method of
transmission over the Internet, or method of electronic storage, is
100% secure, however. Therefore, we cannot guarantee its absolute
security.
7.
DATA RETENTION
Now
Games Universe retains your personal data for as long as needed to
provide you Services, unless we are required by law to delete or if
Now Games Universe accepts your request to delete the information. We
will also retain and use your personal data as necessary to comply
with our legal obligations, resolve disputes, and enforce our
agreements.
8.
TRANSFER OF PERSONAL DATA OUTSIDE YOUR COUNTRY
We
may transfer information that we collect about you to affiliated
entities or to other third parties across borders and from your
country or jurisdiction to other countries or jurisdictions around
the world. Please note that these countries and jurisdictions may not
have the same data protection laws as your own jurisdiction, and we
take steps to ensure adequate safeguards are in place to enable
transfer of information to the U.S. and the use and disclosure of
information about you, including personal data, as described in this
Policy.
9.
LAWFUL BASIS FOR PROCESSING
On
certain occasions, we process your personal data when it is necessary
for the performance of a contract to which you are a party, such as
to provide the Services to you. We may also process your personal
data to respond to your inquiries concerning our products and
services.
On other occasions, we process your personal data
where required by law. We may also process your personal data if
necessary to protect your interests or the interests of a third
party.
Additionally, we process your personal data when
necessary to do so for fraud prevention, improving our network and
services, and marketing our services to advertisers and publishers;
where these interests are not overridden by your data protection
rights.
If the processing of personal data is necessary and
there is no other lawful basis for such processing, we will generally
ensure that consent has been obtained from you. You have the right to
withdraw your consent to processing of personal data at any
time.
10.
SPECIFIC PROVISIONS FOR CALIFORNIA CONSUMERS
These
additional provisions for California consumers apply only to
individuals who reside in California. The California Consumer Privacy
Act of 2018 (“CCPA”) provides additional rights to know, delete
and opt out, and requires “businesses” collecting or disclosing
personal information to provide notice and a means to exercise those
rights.
Categories of personal information collected in the preceding 12 months
Business purpose for collection
Third parties with whom we may share your information
Right
to know and right to delete
For
any of the personal information described above, you can request to
know what personal information we collected, disclosed, used and
sold, and request that we delete your personal information at any
time.
To exercise your right to know and right to deletion,
please submit a request
by
emailing support@ngames.dev with
the subject line “California Rights Request.” We will need to
verify your identity before processing your request. In order to
verify your identity, we will generally require the matching of
sufficient information you provide us to the information we maintain
about you in our systems. In certain circumstances, we may decline a
request to exercise the right to know and right to deletion,
particularly where we are unable to verify your identity.
Upon
verification of your request, we will delete (and direct our service
providers to delete) your personal information from our records,
unless retaining the information is necessary for us or our service
providers to complete the transaction with you, detect security
incidents or fraud, fixing errors, exercise free speech or another
right provided by law, comply with legal obligations, or other
internal and lawful uses.
Right
to opt out of sale
We
do not sell any of your personal information and will require our
service providers not to sell your personal information.
You
also have the right not to be discriminated against for exercising
any of the rights listed above.
If you are a California resident
seeking to exercise your rights under the CCPA or have any questions
or concerns, please email us at support@ngames.dev.
In certain circumstances, you are permitted to use an authorized
agent to submit requests on your behalf where (i) you provide
sufficient evidence to show that the requestor is an authorized agent
with written permission to act on your behalf and (ii) you
successfully verify your own identity with us.
We aim to respond
to a consumer request for access or deletion within 45 days of
receiving that request. If we require more time, we will inform you
of the reason and extension period in writing.
11.
CHANGES TO THIS POLICY
We
may update this Policy to reflect changes to our data and information
privacy practices. If we make any material changes we will notify you
by means of a notice on the Services prior to the change becoming
effective. We encourage you to periodically review this Policy for
the latest information on our privacy practices. Please note that if
Now Games Universe needs to adapt the policy to legal requirements,
the new policy will become effective immediately or as required.
12.
CONTACT Now Games Universe
support@ngames.dev